Cost of Services
See the prices of our technical support and repair of printing and IT equipment. Shop in Ferreiras, Albufeira — we serve the whole of the Algarve.
Do you have a question or need a tailored quote? Talk to us!
Price List
See the prices of our technical support services.
General Technical Services
- General Technical Service (½ hour) — €30.00 (minimum charge)
- General Technical Service (1 hour) — €50.00
Free quote when the repair is accepted.
Assembly and Installation
- USB installation (new GlobalT equipment) — €5.00 (each)
- Network installation (new GlobalT equipment) — €7.50 (each)
- USB installation (other equipment) — €5.00 (each)
- Network installation (other equipment) — €7.50 (each)
- Fitting/running of network cables — €15.00 / hour
Maintenance and Updates
- Printer cleaning and lubrication — €10.00 (each)
- Replacement of parts during maintenance — By quote
- Software/firmware update — €7.50 (each)
- Explanation / training — On request
- Urgency fee (support within 24 hours) — €10.00 (each)
- Quotes not accepted by the customer — €30.00 (each)
Replacement Equipment (Loan)
- Inkjet, A4 printing — €1.00 / day
- Inkjet, printing up to A3 — €2.00 / day
- Mono Laser — €1.50 / day
- Colour Laser — €3.00 / day
- Per black-and-white page — €0.01
- Per colour page — €0.08
Price per page, consumables already included.
Travel
- Mileage rate — €0.20 / km
Includes travel time, mileage and tolls. Only charged when collection and delivery at the customer’s premises applies.
Notes
- All amounts — Excluding VAT
Prices subject to change without notice.
Support Terms
Our terms for providing technical services.
Technical Support Request
After a request for technical support at the customer’s premises, the technical support department logs the request with a Service Number for each item of equipment.
Repair Proposal
After the equipment has been assessed, and if it is technically and economically viable, a repair proposal quote is sent to the customer.
Acceptance Period
The customer has a maximum of 10 working days to tell Globaltoner whether they wish to go ahead with the repair, by returning the signed quote.
Repair Rejection
If the customer does not wish to have the equipment repaired, or the acceptance period expires without a reply, the equipment is made available for collection and invoiced at the “quotes not accepted” rate, plus any travel, collection and delivery services.
Abandoned Equipment
If, 30 days after the repair proposal, the equipment has not been collected or its return requested, Globaltoner reserves the right to consider the equipment abandoned, and it will be sent for dismantling and recycling.
Parts and Spares
All parts and spares required are excluded from the amounts shown and will be included in the proposal.
Payment Terms
The technical support service is paid on completion of the work and delivery of the equipment. For certain equipment, a deposit may be required for repair.
Service Warranty
The services carried out carry a 30-day warranty, with exceptions, from completion, regardless of the date the equipment is delivered or collected.
Equipment Under Manufacturer's Warranty
Resolving faults during the warranty period, when the equipment has to be sent for repair, costs €10 per item of equipment.
Equipment Loan
When replacement equipment is needed, the daily rental rate and the number of pages printed are charged.